Costco shoppers are far from shy about complaining when products don't meet their standards for taste and quality.
But when a customer recently reached out to Costco to sound off against a problem-plagued item, the shopper received a rare response from the warehouse club's top executive.
A Costco member posted on Reddit this week about an email exchange with Costco President and CEO Ron Vachris, who assumed the role at the start of 2024.
The shopper said they've been eating a chicken breast daily for nearly two years as part of a body-building diet. They've been buying the meat exclusively from Costco for the past six months, opting for either the Kirkland Signatur
Fresh Boneless Skinless Chicken Breasts or Kirkland Signature Air Chilled Fresh Boneless Skinless Chicken Breasts depending on what's available .
While the shopper's experience with the chicken was "great" for the first couple of months, they said in an email to Vachris that the quality has taken a downturn recently. Specifically, the Redditor complained of a "woody" (i.e.
tough, fibrous, and slightly crunchy) texture that's especially common in larger chicken breasts. The amount of jello crunchy woody chicken breasts per package has increased dramatically, to the point where I dread eating any breast over eight ounces
wrote the Redditor, whose handle is @thesaxmaniac. "The big ones are almost always disgusting at this point. I'm on night shift and eating a 12.7-ounce breast right at this moment, and finishing it is merely an exercise in training myself to ignore my gag reflex."